Terms & Conditions

Booking & Payment

• Payment is required at the time of booking to secure your session
• Session packages must be used within 6 months of purchase
• Payment can be made via bank transfer or card
• All prices are in GBP (£) and inclusive of any applicable taxes

Cancellations & Rescheduling

• At least 48 hours notice is required to cancel or reschedule a session
• Cancellations made with less than 48 hours notice will be charged in full
• Sessions can be rescheduled once without charge, subject to availability
• In cases of illness or emergency, please contact us as soon as possible

Confidentiality

All information shared during sessions is treated as strictly confidential. The only exceptions are where there is a legal obligation to disclose (e.g., risk of harm to self or others, or where required by law).

Professional Standards

Emily is a registered member of the National Hypnotherapy Society and adheres to their Code of Ethics and professional standards.

Health & Suitability

Hypnotherapy and coaching are not substitutes for medical treatment. By booking, you confirm that:

• You are not currently experiencing severe mental health difficulties requiring medical intervention
• You will inform us of any relevant medical conditions or medications
• You understand that results may vary and are not guaranteed
• You take full responsibility for your own wellbeing outside of sessions

Walk & Talk Sessions

Outdoor sessions are weather-dependent and may need to be rescheduled in unsafe conditions. You are responsible for wearing appropriate footwear and clothing, and for your own physical safety during outdoor sessions.

Limitation of Liability

While we aim to provide the highest quality service, we cannot guarantee specific outcomes. Our liability is limited to the amount paid for the service provided.

Changes to Terms

We reserve the right to update these terms at any time. Clients will be notified of significant changes.

Contact

If you have questions about these terms, please contact: emily@thequietshifts.co.uk