Privacy Policy

Introduction

The Quiet Shifts ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.

Information We Collect

We may collect the following types of information:

• Contact details (name, email, phone number)
• Booking and appointment information
• Health and wellbeing information relevant to your sessions
• Payment information (processed securely through third-party providers)
• Communication records between us

How We Use Your Information

Your information is used to:

• Provide and deliver our services to you
• Manage bookings and appointments
• Communicate with you about your sessions
• Process payments securely
• Comply with legal and professional obligations
• Improve our services

Data Protection

We take data security seriously and implement appropriate measures to protect your personal information. All client information is stored securely and confidentially in accordance with UK GDPR and Data Protection Act 2018 requirements.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to processing of your data
• Request restriction of processing
• Data portability

Third-Party Services

We may use trusted third-party services (such as Calendly for booking and payment processors) to deliver our services. These providers have their own privacy policies and handle your data securely.

Retention

We retain your personal data only for as long as necessary to provide our services and meet legal and professional requirements. Client records are typically retained for 7 years following the end of our working relationship, in line with professional guidelines.

Contact

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us at: emily@thequietshifts.co.uk